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Stakeholder due process

Complaint Process

A readily accessible way for learners, sponsors, employers, regulators, and other stakeholders to raise concerns about the Basic HACCP Certificate Program.

Basic HACCP Certificate ProgramLast reviewed July 31, 2026

What is a complaint?

A complaint is an expression of dissatisfaction, other than an appeal of an adverse program decision, for which a response or corrective action is expected. Complaints may concern instruction, materials, accessibility, service, conduct, privacy, certificate use, program representations, or another Institute activity.

If you are asking the Institute to reconsider a decision about program requisites, assessment results, eligibility, or certificate issuance, use the Appeal Process.

How to submit a complaint

  1. Email [email protected] with “Basic HACCP Complaint” in the subject line, or call 619-940-8563 if an accessible alternative is needed.
  2. Provide your name and contact information, the offering or date involved if known, a clear description of the concern, relevant supporting information, and the outcome you are requesting.
  3. The Institute will acknowledge a sufficiently complete complaint, normally within five business days, and may request clarification.
  4. A person with appropriate authority who is not the subject of the complaint will review the available information. External or otherwise independent support may be used when needed to avoid a conflict.
  5. The Institute will communicate a written outcome and any corrective action that may appropriately be disclosed, normally within 30 calendar days after receiving sufficient information. Complex matters may require additional time; the complainant will be notified.

Fairness, confidentiality and records

Submitting a good-faith complaint will not result in discriminatory or retaliatory action. Information is shared only as reasonably necessary to review and resolve the matter, meet legal obligations, or support accreditation oversight. The complaint, review, communications, outcome, and corrective action are maintained as controlled program records.

Escalation to ANAB

ANAB generally expects an accredited certificate issuer to have the first opportunity to address a complaint. After using this process, a stakeholder may review ANAB’s public complaint information and submission form. ANAB—not the Institute—determines whether a matter falls within its jurisdiction.